After You Purchase
What happens right after buying, how updates reach you, and when a refund makes sense.
Right after checkout
The resource is available to download immediately from its page — on BuiltByBit that's your Purchases/Downloads tab, on zcraftstudios.com it's your library.
Updates
Version bumps are free for the lifetime of the product. When a resource you own gets an update, redownload it from the same page — there's nothing to repurchase.
Refunds
Refunds are handled case by case. Open a ticket in the Discord explaining the issue before requesting one — a lot of "it doesn't work" cases turn out to be a quick install fix.
Getting support
Join the ZCraft Studios Discord and open a support ticket. Include:
- The resource you're having trouble with
- Your Minecraft/server version
- The resource's version
- The error message or issue
- Console logs or screenshots
- What you've already tried
Bug reports should go through the same Discord ticket system, with clear steps to reproduce the issue.
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